Refund Policy

1. Deposits

• All deposits are non-refundable.
• Deposits secure accommodation, guides, transport, and other third-party services in advance. Once paid, these funds are immediately allocated and cannot be recovered.

2. Cancellation by Traveller

If you cancel your trip, the following refund structure applies:

• More than 60 days before departure – Deposit retained; remaining amount refunded.
• 30–60 days before departure – 50% of total trip cost refunded.
• Less than 30 days before departure – No refund.
• No-show – No refund.

All cancellation requests must be submitted in writing.

3. Visa Refusal

• Failure to obtain a visa does not qualify for a full refund. Standard cancellation terms will apply.
• We strongly advise applying for visas well in advance.

4. Voluntary Withdrawal During Trip

No refunds will be provided for:

• Early departure
• Missed activities
• Voluntary withdrawal
• Personal dissatisfaction
• Illness (unless covered by your insurance)

Unused services are non-refundable.

5. Force Majeure (Unforeseen Events)

If a trip is impacted by events beyond our control (including but not limited to natural disasters, government restrictions, strikes, political unrest, pandemics, or extreme weather):

• We may offer a credit toward a future trip, OR
• A partial refund minus unrecoverable supplier costs

We are not responsible for additional personal expenses such as flights, visas, or insurance.

6. Cancellation by Chalo Folks

If we cancel a trip before departure (for operational or safety reasons), you will be offered:

• A full refund of trip payments made, OR
• The option to transfer to another departure, OR
• Credit toward a future trip

We are not liable for incidental costs outside the trip price.

7. Minimum Group Size

• Some trips require a minimum number of participants.
• If the minimum group size is not reached, we may cancel or reschedule the departure. In such cases, you will receive a full refund or alternative option.

8. Optional Activities

• Refunds for optional activities depend on the third-party provider's cancellation policy.
• Some optional activities may be non-refundable once booked.

9. Chargebacks & Payment Disputes

• By agreeing to these Refund Terms, you acknowledge the cancellation structure.
• Filing a chargeback contrary to this policy may result in recovery action for associated administrative and legal costs.

10. Travel Insurance

We strongly recommend comprehensive travel insurance to cover:

• Cancellation
• Medical emergencies
• Trip interruption

Insurance claims must be made directly with your provider.